Freestone Property Group

At Freestone, the Property Manager is responsible for overseeing the daily operations of a portfolio of scatter site multifamily properties.  This role will focus on ensuring financial success, operational excellence, and exceptional resident experiences. Strong leadership, a focus on innovation, and the ability to manage complex challenges with a proactive mindset is a necessity. By fostering a strong team collaboration, the Property Manager will drive the success of Freestone’s mission to create thriving communities.

Compensation: $85,000 - $95,000 per year plus bonus and benefits

Key Responsibilities

Leadership and Team Management

• Manage a team of field service managers and building superintendents with an assigned operations portfolio.
• Lead by example, setting standards for professionalism, accountability, communication and collaboration.
• Mentor and inspire team members, fostering professional growth and high performance outcomes.
• Actively manage performance and morale, addressing challenges and celebrating achievements.
• Embrace a hands-on approach to problem-solving, demonstrating no task is beneath the role.

 Property Operations

• Manage daily property operations to ensure compliance with regulations and company standards.
• Oversee repair and maintenance activities for timely and professional resolution of service requests.
• Coordinate with our centralized Unit Turnover team for efficient and complete unit turns, inspections, and move in / move outs.
• Manage preventative maintenance schedules and ensure your portfolio meets established safety and quality standards.
• Respond promptly to resident concerns and foster an environment of trust and satisfaction.
• Lead efforts to enhance resident engagement through innovative programs and communications.
• Support and lead special projects.

Financial Management

• Process, approve and reconcile vendor invoices, ensuring compliance with company policies.
• Review, management and approval of FSM and Super purchases and all projects on properties.
• Assist and support Asset Management team with property investor inspections.

Compliance and Risk Management

• Maintain compliance with Fair Housing, ADA, and other regulations governing NYC multifamily properties.
• Collaborate with our compliance team to proactively address violations or risks, ensuring timely resolution and adherence to policies and local, state, federal laws.
• Maintain accurate documentation and audit records to meet company and regulatory standards.

Software and Technology

• Maintain our Property Management Software to ensure systems are accurate at all times.
• Identify and implement process improvements to enhance efficiency and resident satisfaction.
• Provide actionable feedback to improve existing systems and contribute to technological innovation.

Leasing Support

• Work in collaboration with our centralized leasing team to facilitate all leasing activities.
• Monitor competitive market conditions and adjust practices accordingly.

Additional Responsibilities

• Support all Freestone operations as needs arise, adapting to evolving company priorities.
• Respond swiftly to emergency situations (24/7/365), managing expectations with residents, vendors, and internal teams.
• Coordinate with other departments to ensure smooth transitions during property acquisitions, renovations, or operational changes.
• Foster relationships with third-party vendors and contractors
• Assist in developing and implementing company-wide initiatives and programs
• Provide back-up support to other properties within the portfolio during staff absences or periods of high demand.

QUALIFICATIONS:

• 5+ years of property management experience, NYC is highly preferred.
• Knowledgeable with navigating NYC regulations and compliance.
• Experience with Yardi required.
• Strong technical knowledge around building maintenance and construction preferred.
• Proven ability to lead and motivate teams, with a strong track record of operational success.
• Strong communication and relationship-building skills with investors, residents, and team members.
• Tech-savvy and adaptable to evolving tools and platforms.
• Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment.